Innovation at DePaul: Predictive Analytics for Health Care

Innovation at DePaul: Predictive Analytics for Health Care 6/1/2016 Twitter Facebook Google Plus What’s the practical value of big data in the health care industry?“It’s limitless,” says Raffaella Settimi (above), an associate professor in the College of Computing and Digital Media (CDM). “The first objective among stakeholders—doctors, hospitals, clinics, insurance companies, and pharmacies—is better patient […]

A Few Things I’ve Learned About What It Takes to Become a Patient-Centered Organization – Learning #4

Learning #4: Understanding the patient experience requires a strategic plan, the proper tools, and humility. Frameworks and tools exist to help organizations better understand their processes from the patient’s perspective, designed to help organizations strategize around improvement, innovation, and redesign to enhance quality, safety, and productivity. Implications: Understanding what your patients experience when they are […]

A Few Things I’ve Learned About What It Takes to Become a Patient-Centered Organization – Learning #3

Learning #3: Improving the patient and family experience cannot be distinguished from clinical care. Patient experience, safety, and quality are categories of care constructed by organizations which often serve to separate rather than to integrate processes. They are inter-related; we cannot affect one without impacting the other two. Implications: Watch what you say, and how […]

A Few Things I’ve Learned About What It Takes to Become a Patient-Centered Organization – Learning #2

A couple weeks ago, I covered why healthcare organizations shouldn’t make patient satisfaction their main goal.  This week, I’d like to focus on my second key point for becoming a Patient-Centered Organization: Learning #2: Caregivers should recognize that instead of having “difficult patients” they are treating patients in a difficult situation. At least that should be […]

A Few Things I’ve Learned About What It Takes to Become a Patient-Centered Organization – Learning #1

In October of last year, I had the honor of delivering a keynote address for the 2015 PFCC VisionQuest in Pittsburgh, PA. I structured my talk around four key points that I’ve learned over the years as I’ve engaged with healthcare organizations regarding Patient Experience and culture change. Since I delivered my talk, I’ve come […]

Patients’ Shared Decision Making Styles: Accommodating Various Approaches

Dr. Michael J. Barry’s recent blog post makes an outstanding case for the positive impact of shared decision making and a powerful argument against many myths about it. My thoughts here are complementary and supportive. I am not a clinician. Rather, my perspective is from the vantage point of patients and their families. My efforts […]