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Net Promoter Score in Health Care

December 18, 2015/0 Comments/in Metrics & Measures /by willpayne
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Managing Patients Emotions

December 17, 2015/0 Comments/in Patient Experience /by willpayne
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Are Patients Customers?

December 17, 2015/0 Comments/in Patient Experience /by willpayne
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Dealing With Variance in Health Care

December 15, 2015/0 Comments/in Metrics & Measures /by willpayne
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Service Recovery in Health Care

December 15, 2015/0 Comments/in Patient Experience /by willpayne
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