A couple weeks ago, I covered why healthcare organizations shouldn’t make patient satisfaction their main goal. This week, I’d like to focus on my second key point for becoming a Patient-Centered Organization: Learning #2: Caregivers should recognize that instead of having “difficult patients” they are treating patients in a difficult situation. At least that should be […]
In October of last year, I had the honor of delivering a keynote address for the 2015 PFCC VisionQuest in Pittsburgh, PA. I structured my talk around four key points that I’ve learned over the years as I’ve engaged with healthcare organizations regarding Patient Experience and culture change. Since I delivered my talk, I’ve come […]
Dr. Michael J. Barry’s recent blog post makes an outstanding case for the positive impact of shared decision making and a powerful argument against many myths about it. My thoughts here are complementary and supportive. I am not a clinician. Rather, my perspective is from the vantage point of patients and their families. My efforts […]