The Next Step in the Health Care Experience
While the concept of dignity can mean many things to many people, fundamentally it represents an inalienable inherent worth of each individual. Dignity is best illustrated when it includes respect for one’s privacy, diversity, and preferences; compassion for one’s emotional state and needs; and, sensitivity toward one’s right for autonomy, purpose, and freedom. Dignity should be appreciated, valued, and enhanced in others in all aspects of life.
Health care organizations can benefit from developing patient experience strategies that address a universal desire to view ourselves as possessing a feeling of self-worth. The desire to experience dignified encounters in health care challenges caregivers to maximize and manage the dignity of patients, families, employees, and everyone the organization touches. Dignity in Action, Inc. can help your organization identify opportunities for developing patient-centered approaches to maximize the impact of dignified work.
Transforming the Patient Experience
Go beyond patient satisfaction to involvement, engagement, and high levels of participation. I will help you hear the patient’s voice in order to better understand how to help reach their health and well-being goals.
How can you reacquaint your employees with their passions and sense of purpose in health care? I have experience in diagnosing issues with perceived roles, communication, and employee engagement. Let’s work together to reconnect caregivers with patients and your organization.
A patient-centered approach often requires changing hearts and minds. Improving patients’ experiences has significant impact on bottom-line metrics. We can work together to reframe issues of patient experience into organizational imperatives.