Entries by Andrew Gallan

A Few Things I’ve Learned About What It Takes to Become a Patient-Centered Organization – Learning #4

April 14, 2016 /0 Comments/in /by

Learning #4: Understanding the patient experience requires a strategic plan, the proper tools, and humility. Frameworks and tools exist to help organizations better understand their processes from the patient’s perspective, designed to help organizations strategize around improvement, innovation, and redesign to enhance quality, safety, and productivity. Implications: Understanding what your patients experience when they are […]

A Few Things I’ve Learned About What It Takes to Become a Patient-Centered Organization – Learning #3

April 8, 2016 /0 Comments/in /by

Learning #3: Improving the patient and family experience cannot be distinguished from clinical care. Patient experience, safety, and quality are categories of care constructed by organizations which often serve to separate rather than to integrate processes. They are inter-related; we cannot affect one without impacting the other two. Implications: Watch what you say, and how […]