Recent Posts

• CARE OPINION Research chat 6: Perfect ratings with negative comments May 19, 2021
• The Impact of Patient Shadowing on Service Design: Insights from a Family Medicine Clinic May 3, 2021
• Healthcare QualityCast Podcast October 13, 2020
• Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care August 27, 2020
• Using Patient Shadowing to Improve and Innovate Customer Service Design January 1, 2020