An Expert Advisor
Health care organizations take a scientific approach to most everything they do. However, many take a case-based or anecdotal approach to understanding and improving their patients’ experiences. Why not tap into the knowledge of an expert advisor who can bring an objective, scientific approach to patient experience issues?
Dr. Gallan’s expertise, training, and experience in helping health care organizations on their journey to being truly patient-centered is applied in a practical, pragmatic, yet meaningful way. His approach is based on applying:
This overall framework allows Dr. Gallan to explore, define, and diagnose issues as well as identify solutions.
Dr. Andrew Gallan
Andrew S. Gallan (PhD, Arizona State University; MBA, University of Portland; BA, Colgate University) is an Assistant Professor of marketing at College of Business at Florida Atlantic University in Boca Raton. Andrew is also Director, Center for Services Marketing and Management at FAU. He teaches graduate-level classes on Patient Experience (the first in the US) and Health Data Analytics. Andrew’s collaborations with a variety of health care organizations have resulted in support for teaching, research, and internship and career opportunities for his students. His research has appeared in the some of the top journals in his field, as well as in Patient Experience Journal and Issues in Mental Health Nursing. Andrew is a member of The Beryl Institute, where he is an Editorial Review Board member of PXJ, and the Association for Patient Experience.
Dr. Gallan has the depth to work well with organizations that are also engaging consultants in various capacities.
To view Dr. Gallan’s full CV: